The Priority Services Register (PSR) is a free UK wide service which provides extra advice and support, including when there’s an interruption to your electricity, gas or water supply.

Enter your postcode below to find your electricity and/or gas distributor

We’ve made it easy to join the PSR

The Priority Services Register (PSR) is free to join. It helps utility companies, including energy suppliers, electricity, gas and water networks like us to look after customers who have extra communication, access or safety needs. It helps us tailor our services to support households who need extra help with everyday energy matters like bills, and also in the unlikely event of a power cut, gas or water supply interruption.

We’re working together to make sure that your property receives all the support services covered by the Priority Services Register. By telling us once, we update your PSR request with your energy supplier (the company you pay your bills to) and your regional network companies including electricity, gas and water.  

The PSR promise is made by all participating energy companies in England, Wales and Scotland. We will always follow privacy laws and your PSR information will never be used for marketing.

If you already know which company delivers your electricity or gas, just click on the links below for extra information and to register.

Or if you are unsure, just enter your postcode above to find out and be directed to your electricity and gas company.


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Getting help from your water provider

From 31st March 2023 electricity companies are, where possible, sharing PSR information with water companies, so you can get vital help and support from them too if there's a break in your water supply.
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You are eligible for free PSR services if you:

  • Use medical equipment reliant on electricity or water
  • Live with children under five
  • Are blind or partially sighted
  • Are deaf or hard of hearing
  • Have a chronic illness
  • Have anxiety, depression or any mental health condition
  • Have a disability
  • Are of pensionable age
  • Loss or impairment of smell
  • Need documents translated into another format or language
  • Temporarily need extra support
  • Everyone has different needs. Contact your distributor to discuss your requirements

The benefits of signing up for priority services

  • Support and information during a power or gas supply interruption

    You can contact the network operators in the UK 24 hours a day, every day, and get priority updates in a power cut. If your electricity or gas needs to be temporarily switched off to carry out essential maintenance, you will get prior advance notice to allow you to plan ahead.

  • Connection to local emergency services

    Your electricity and gas companies work with local authorities, emergency services and agencies, like the British Red Cross, to provide extra support to people on the Priority Services Register.

  • Emergency power

    If you use medical equipment/aids which use electricity or water the PSR helps to prioritise help during prolonged supply interruptions. Portable generators or bottled water can be delivered when necessary.

  • Emergency gas

    If you are on mains gas and your supply is interrupted for a prolonged period, we will aim to help you with emergency electrical heating and cooking appliances.

  • Communication tailored to your needs

    You can request a format that suits your needs, e.g. Large Print, Braille, textphone, audio or a language other than English.

  • Nominated contact

    If it helps, we can contact a nominated carer, family member or friend on your behalf

  • Peace of mind

    Joining the PSR allows you to set up a password to use when electricity or gas company employees call you or knock at your door. Registering a password helps protect your personal safety and home security.